This Privacy Policy describes how NTX Floors ("we," "our," or "us"), located in Fort Worth, Texas, collects, uses, and discloses your personal information when you visit our website (www.ntxfloors.com), interact with us in person, or use our services.
Your privacy is important to us. We are committed to protecting your personal information and handling it responsibly.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
a. Information You Provide Directly: This includes information you voluntarily give us when you:
- Request a quote or estimate: Your name, address, phone number, email address, and details about your flooring project.
- Schedule an appointment: Your name, contact information, and preferred date/time.
- Make a purchase: Your name, billing address, shipping address, payment information (processed securely through third-party payment processors, we do not store full credit card details on our servers), and order details.
- Contact us: Your name, contact information, and the content of your communication (e.g., questions, feedback, support requests).
- Sign up for our newsletter or loyalty program: Your name and email address.
- Participate in surveys or promotions: Information you provide in response to surveys or when entering contests.
- Apply for employment: Your resume and contact details.
b. Information We Collect Automatically: When you visit our website, we may automatically collect certain information about your device and Browse activity. This may include:
- Device Information: Your IP address, operating system, browser type, and unique device identifiers.
- Usage Information: Pages you viewed, links clicked, how you navigate our site, the time spent on pages, referral sources, and other statistical data.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your Browse experience, analyze website traffic, remember your preferences, and for marketing purposes. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Our Services: To process your requests for quotes, schedule installations, fulfill orders, manage payments, and provide customer support.
- To Communicate with You: To send you updates about your project, respond to your inquiries, provide information about our products and services, and send marketing communications if you have opted in.
- To Improve Our Website and Services: To analyze website usage, understand customer preferences, troubleshoot issues, and enhance the functionality and user experience of our website and services.
- For Marketing and Advertising: To show you relevant ads on our site or other websites, inform you about promotions, and personalize your experience.
- For Internal Business Operations: For accounting, record-keeping, legal compliance, and to protect our rights and property.
- To Comply with Legal Obligations: To meet legal and regulatory requirements.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties for their independent marketing purposes. We may share your information in the following circumstances:
- With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, website hosting, analytics providers, marketing automation platforms, installation subcontractors). These providers are contractually obligated to protect your information and only use it for the purposes for which we disclose it to them.
- For Legal Reasons: We may disclose your information if required to do so by law, in response to a subpoena or court order, or if we believe such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our customers or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Your Choices and Rights
You have certain rights regarding your personal information:
- Access and Correction: You may request access to the personal information we hold about you and request corrections of any inaccuracies.
- Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe instructions included in those emails. Please note that even if you opt out of marketing emails, we may still send you non-promotional communications related to your projects or transactions with us.
- Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may affect the functionality of our website.
- Do Not Track (DNT) Signals: Our website does not currently respond to "Do Not Track" signals.
6. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Texas Data Privacy and Security Act (TDPSA) & California Consumer Privacy Act (CCPA)
As a business operating in Texas, we are mindful of the Texas Data Privacy and Security Act (TDPSA), which generally applies to businesses that conduct business in Texas, process or sell personal data, and are not considered small businesses under the SBA definition (though certain provisions, like consent for sensitive data sale, may apply to small businesses).
While NTX Floors may not meet the specific thresholds for full compliance with the California Consumer Privacy Act (CCPA/CPRA), we strive to adhere to general data privacy best practices for all our customers, including transparency about data collection and usage.
- Your Rights Under TDPSA (if applicable to NTX Floors): If the TDPSA applies to our data processing activities, Texas residents may have the right to:
- Confirm whether we are processing their personal data and access that data.
- Correct inaccuracies in their personal data.
- Delete their personal data.
- Obtain a copy of personal data previously provided to us in a portable format.
- Opt-out of the processing of personal data for targeted advertising, the sale of personal data, or profiling that results in a significant decision concerning them.
- Exercising Your Rights: To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We will respond to your request in accordance with applicable law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.