Effective date: August 20, 2026

NTX Floors (“NTX Floors,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request an estimate, purchase products or services, schedule an appointment or installation, communicate with us, or otherwise interact with our business.

We may collect information that you provide directly, including your name, email address, telephone number, service address, billing address, project measurements, product preferences, appointment information, estimates, invoices, payment-related information, photographs, messages, and other information you choose to provide.

When you use our website, we may also collect basic technical and usage information such as browser type, device type, IP address, pages visited, referring page, and approximate location. Payment-card information may be processed by payment providers and may not be stored directly by NTX Floors.

We may use personal information to:

• Respond to inquiries and provide estimates;
• Schedule measurements, consultations, deliveries, and installations;
• Provide flooring products and services and administer customer accounts;
• Send appointment reminders, project updates, invoices, payment notices, and customer-service communications;
• Send promotional communications when you have provided the required consent;
• Maintain business records, improve our website and services, prevent fraud, and protect our legal rights; and
• Comply with legal, tax, accounting, and regulatory obligations.

If you provide your mobile number and affirmatively consent to receive text messages, NTX Floors may send you text messages concerning estimates, appointments, installations, project updates, invoices, customer service, and, when separately authorized, promotional offers. Message frequency varies. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing any goods or services. You may opt out at any time by replying STOP. You may reply HELP for assistance or contact us using the information below. Opting out of text messages does not prevent us from contacting you through other lawful methods when necessary to provide requested services.

Mobile information and SMS consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

We do not sell or rent personal information. We may disclose information to service providers that help us operate our business, such as website hosting, communications, customer-management, payment-processing, accounting, delivery, installation, and technology providers. These providers may use information only to perform services for us and must protect it appropriately.

We may also disclose information when required by law; to protect the rights, safety, property, or security of NTX Floors, our customers, or others; or as part of a merger, financing, acquisition, sale, or transfer of business assets, subject to applicable law. No mobile information or SMS consent is shared with third parties or affiliates for marketing or promotional purposes.

Our website may use cookies and similar technologies necessary for operation, security, analytics, and performance. You can control cookies through your browser settings, although disabling some cookies may affect website functionality.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and warranty records, resolving disputes, enforcing agreements, and meeting legal, tax, accounting, and regulatory requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may ask to access, correct, or delete personal information, subject to applicable law and legitimate business-record requirements. You may unsubscribe from marketing email using the unsubscribe instructions in the message and may opt out of text messages by replying STOP.

Our website may contain links to third-party websites or services. NTX Floors is not responsible for their content or privacy practices. Review their policies before providing personal information.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

For privacy questions or requests, contact:

NTX Floors
1519 Jacksboro Hwy
Fort Worth, Texas 76114
Phone: 817-203-3003
Email: sales@ntxfloors.com